Download the Neuron app and add a payment method. We accept Apple Pay, Google Pay, PayPal, credit or debit card.
Scan the QR code to unlock the vehicle.
Ensure brakes and headlights are working. Check the vehicle for any damage.
Unlock and put on the helmet. For e-scooter, kick-start and press the accelerator to gradually speed up.
Unlock and put on the helmet. For e-bike, start pedalling to gain momentum and speed.
Follow local parking guidelines. Don’t park in a position that obstructs others or causes danger.
Secure helmet back in the Helmet Lock. Snap a photo of the vehicle, and end your trip.
The No Parking Zone is denoted by the red shaded area on our in-app map. Riders will not be able to end their trip within this zone.
The Low Speed Zone is denoted by the yellow shaded area on our in-app map. Neuron vehicles will automatically reduce speed in this zone.
Neuron's easily-accessible 'Toggle Speed' button located on the handlebars allows riders to select one of two speed modes during their trip. When riding in a busy area, riders are encouraged to switch to 'low speed mode' which limits their maximum speed.